New research reveals marketing secrets of McDonald’s

Posted: 23 December 2021 | | No comments yet

An analysis into the social media marketing of McDonald’s has revealed some of the secrets of the fast-food giant, with concerns the tactics might exacerbate health concerns in some countries.

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Fast food giant McDonald’s seems to be focusing on children in lower middle-income countries, with more Instagram posts, price promotions, and child friendly marketing than is evident for wealthier nations, reveals an analysis of the company’s social media marketing across 15 countries and published in the open access journal BMJ Nutrition Prevention & Health.

These tactics may worsen existing healthcare issues in some of the world’s most vulnerable countries, claim the researchers, who note the contrast with the health promotion themes the company deploys for its social media marketing in higher income countries.

Social media advertising by fast food companies continues to increase globally, but although McDonald’s—the largest fast food company in the world—operates in 101 countries,  relatively little is known about its marketing techniques in different continents, the researchers say.

In a bid to plug this knowledge gap, they analysed the company’s posts on one of the world’s most popular social media platforms, Instagram, in 15 high-, upper-middle, and lower-middle income countries, as defined by the World Bank.

The 15 countries, where McDonald’s has restaurants, were: US, Australia, UK, Canada, UAE, Portugal and Panama (high income); Romania, Lebanon, Malaysia, Brazil, and South Africa (upper-middle income); Indonesia, Egypt, and India (lower-middle income).

They captured all the screenshots that McDonald’s posted on these Instagram country accounts from September to December 2019 and added up the number of followers, ‘likes’, ‘comments’ and video views associated with each account in April 2020.

The 15 accounts maintained a total of 10 million followers and generated 3.9 million ‘likes’, 164,816 comments, and 38.2 million video views.

A total of 849 marketing posts were identified. McDonald’s posted 154 percent more posts in lower middle-income countries than in higher income countries: an average of 108 posts compared with 43 during the four months of the monitoring period.

The three lower-middle income countries had more posts than the five upper-middle income countries (324 vs 227) and the seven high income countries (298).

Child friendly posts were more common in lower-middle income countries than in high income ones. Around one in eight (12 percent) of the posts in high income countries included child friendly posts compared with around one in five (22 percent) in lower-middle income countries.

The company’s Instagram accounts in high income countries depicted more healthy habits (14; five percent) than those of upper-middle income countries (six; three percent) or those of lower-middle income countries (eight; 2.5 percent).

And just one in seven (14 percent) of the posts in high income countries included price promotions and free give-aways compared with 40 percent in lower-middle income countries.

“Price is a key component of a marketing mix and is often used to aid consumer purchases, particularly among lower income communities who may use price as a decision point,” the researchers noted.

The research team has stressed that is an observational study, and as such, can’t establish cause and effect. And the findings must be interpreted cautiously, given the uneven sampling, the small number of countries involved, and the lack of information on the purchasing behaviours/eating habits of those following McDonald’s accounts on social media, say the researchers.

The company may also operate differently in the various countries included in the study, they added.

“As social media use grows, fast food companies’ social media ads may have unprecedented effects on dietary options, especially in lower-income countries,” they concluded.

“By targeting certain subsets through child-targeted ads and price promotions, McDonald’s’ social media ads may exacerbate healthcare issues in the most vulnerable countries in the world.”

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